Customer Service Consultant - Hybrid Banking & Community

Skipton International Ltd; Bradford; On-site; GBP 26,000; Full time

Job summary

A leading building society in Bradford is seeking a Customer Service Consultant to provide exceptional customer service and financial guidance. In this full-time role, you'll engage with customers to understand their needs and deliver tailored financial solutions. Experience in customer interaction, be it face-to-face or over the phone, is essential. The role offers a salary of £25,500 per annum, generous benefits, and a commitment to your professional growth.

Benefits

Annual discretionary bonus scheme

25 days annual leave plus bank holidays

Generous pension contributions

Private medical insurance

Employee Assistance Programme

Volunteering days

Colleague discount schemes

Qualifications

• Experience of interacting with customers in person or over the phone.
• Ability to engage with customers and understand their needs.
• Willingness to adapt and grow in response to business needs.

Responsibilities

• Welcome customers both in-branch and over the phone.
• Engage with customers to understand their financial needs.
• Provide tailored financial solutions for customers.
• Maintain customer records accurately.
• Adhere to the company's policies and standards.

Skills

Customer service experience

Problem-solving

Communication skills

Team collaboration

Time management

Job description

A leading building society in Bradford is seeking a Customer Service Consultant to provide exceptional customer service and financial guidance. In this full-time role, you'll engage with customers to understand their needs and deliver tailored financial solutions. Experience in customer interaction, be it face-to-face or over the phone, is essential. The role offers a salary of £25,500 per annum, generous benefits, and a commitment to your professional growth.