Banking Customer Consultant — In-Branch & Digital Help

Virgin Money; Peterhead; On-site; GBP 26,000; Full time

Job summary

A leading bank in Peterhead is looking for a Customer Consultant to deliver exceptional service and assist customers with banking needs. The role requires excellent communication skills, a passion for customer service, and adaptability to digital solutions. The ideal candidate will thrive in a team environment and engage with the community to represent the bank positively. This fixed-term full-time position offers a competitive salary and various rewards.

Benefits

25 days holiday per year

Private medical insurance

Competitive pension

Performance-related bonus

Career training and development

Flexible benefits scheme

Life assurance

Paid volunteering

Qualifications

• Experience in a customer service environment is preferred, with a desire to help customers.
• Demonstrates excellent communication and relationship-building skills.
• Flexible working style to accommodate customer needs.

Responsibilities

• Welcome customers to the branch.
• Educate customers on digital services and assist them in utilizing them.
• Resolve customer banking queries.
• Engage with customers to understand their needs and recommend suitable solutions.
• Collaborate with colleagues for optimal customer service.
• Act as an ambassador for Virgin Money in the community.

Skills

Customer service experience

Communication skills

Curiosity

Positive approach

Team collaboration

Interest in technology

Tools

Microsoft Office

Job description

A leading bank in Peterhead is looking for a Customer Consultant to deliver exceptional service and assist customers with banking needs. The role requires excellent communication skills, a passion for customer service, and adaptability to digital solutions. The ideal candidate will thrive in a team environment and engage with the community to represent the bank positively. This fixed-term full-time position offers a competitive salary and various rewards.