Banking Customer Care Specialist

Co-operative Bank plc.; Preston; On-site; GBP 19,000 - GBP 23,000; Full time

Job summary

A leading ethical bank in the UK is seeking a Customer Service Officer to provide exceptional support to customers in branch and across multiple service channels. The role involves assisting with a variety of banking needs, managing calls, handling transactions, and ensuring compliance with regulations. Ideal candidates will have solid customer service experience, great communication skills, and a desire to help. The position offers comprehensive training, competitive salary, and a range of benefits including holiday entitlement and performance bonuses.

Benefits

27 days holiday plus bank holidays

Performance based bonus

Wellbeing support

Volunteering days

Cycle to Work Scheme

Qualifications

• Previous experience in a customer service environment.
• Knowledge of cash handling would be advantageous.
• Proficient with communication and problem-solving.

Responsibilities

• Assist customers with personal and business banking needs.
• Handle inbound telephone calls and customer queries.
• Manage cash transactions accurately and effectively.

Skills

Customer service experience

Communication skills

Cash handling knowledge

Attention to detail

Computer literacy

Job description

A leading ethical bank in the UK is seeking a Customer Service Officer to provide exceptional support to customers in branch and across multiple service channels. The role involves assisting with a variety of banking needs, managing calls, handling transactions, and ensuring compliance with regulations. Ideal candidates will have solid customer service experience, great communication skills, and a desire to help. The position offers comprehensive training, competitive salary, and a range of benefits including holiday entitlement and performance bonuses.