Customer Service Advisor – Everyday Banking (Bradford)

Santander Consumer USA Inc.; Bradford; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Advisor based in Bradford. You'll serve as the friendly face and voice for customers, assisting with transactions and building relationships. The ideal candidate is passionate about delivering outstanding service and has effective communication skills. The role offers a starting salary of £24,000 plus benefits, with a hybrid working model requiring office attendance at least 12 days per month.

Benefits

Competitive salary

25 days’ holiday plus bank holidays

Voluntary healthcare benefits

Pension contributions

Employee discounts on products

Qualifications

• Passionate about delivering outstanding customer service, both face-to-face and over the phone.
• Ability to listen and effectively communicate with customers.
• Desire to go above-and-beyond for customers.

Responsibilities

• Act as the first point of contact for customers over the phone.
• Assist with day-to-day transactions and queries.
• Build relationships and find solutions for customer needs.

Skills

Outstanding customer service

Effective communication

Team working skills

Problem-solving abilities

Job description

A leading financial institution is seeking a Customer Service Advisor based in Bradford. You'll serve as the friendly face and voice for customers, assisting with transactions and building relationships. The ideal candidate is passionate about delivering outstanding service and has effective communication skills. The role offers a starting salary of £24,000 plus benefits, with a hybrid working model requiring office attendance at least 12 days per month.