Banking Customer Experience Specialist - Part Time

Co-operative Bank plc.; Huddersfield; On-site; GBP 11,000 - GBP 23,000; Part time

Job summary

A leading UK ethical bank is looking for a Customer Service Officer in Huddersfield. This part-time position involves engaging with customers, addressing their needs, and handling cash management. Candidates should have prior customer service experience and a passion for providing exceptional customer support in a fast-paced environment. The role offers a comprehensive training program and a range of competitive benefits, including generous holiday and pension contributions.

Benefits

27 days holiday rising to 30 days

Up to 10% employer pension contribution

Wellbeing support including mental health

Family friendly policies

Corporate discounts and Cycle to Work Scheme

Qualifications

• Previous experience gained within a customer service environment is essential.
• Knowledge of cash handling would be advantageous.
• Computer literate with the ability to navigate quickly around multiple systems.

Responsibilities

• Act as the first point of contact for personal and business banking customers.
• Support customers across various channels, including in-person and telephone.
• Identify and address customer needs and manage cash control.

Skills

Customer service experience

Cash handling knowledge

Positive and resilient approach

Proficiency with diverse customers

Ability to work in fast-paced environment

Job description

A leading UK ethical bank is looking for a Customer Service Officer in Huddersfield. This part-time position involves engaging with customers, addressing their needs, and handling cash management. Candidates should have prior customer service experience and a passion for providing exceptional customer support in a fast-paced environment. The role offers a comprehensive training program and a range of competitive benefits, including generous holiday and pension contributions.