Customer Service Team Lead – Order-to-Cash & SCM

Jacobsdouweegbertsprofessional; Maidenhead; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A leading coffee and tea company based in Maidenhead is seeking a Customer Service Team Leader to supervise and enhance customer service operations. Key responsibilities include managing daily activities, resolving issues, and providing coaching to team members while ensuring customer satisfaction. Applicants should have at least 5 years of experience in a customer service leadership role and a strong understanding of the Order to Cash process, along with expertise in SAP. The role requires flexibility with working hours, including weekends and holidays.

Qualifications

• Minimum 5 years of relevant experience in Customer Service Lead.
• Excellent knowledge of the Order to Cash processes.
• High level SAP skills and experience working with SAP systems in a Customer Services environment.

Responsibilities

• Lead a team of customer service associates to deliver exceptional service.
• Supervise daily activities and coaching team members.
• Resolve customer issues and ensure high satisfaction levels.

Skills

SAP skills and experience

Customer Service focus

Strong Excel analysis

Understanding of EDI

Experience with 3PL

Education

5 years of relevant experience in Customer Service Lead

Job description

A leading coffee and tea company based in Maidenhead is seeking a Customer Service Team Leader to supervise and enhance customer service operations. Key responsibilities include managing daily activities, resolving issues, and providing coaching to team members while ensuring customer satisfaction. Applicants should have at least 5 years of experience in a customer service leadership role and a strong understanding of the Order to Cash process, along with expertise in SAP. The role requires flexibility with working hours, including weekends and holidays.