B2B Customer Service & Order Specialist

DE; Maidenhead; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading coffee and tea company is seeking a Customer Service Specialist in Maidenhead, United Kingdom. In this full-time role, you will provide outstanding service to B2B customers, manage order processes, and resolve inquiries with a target service level. Applicants should have relevant education or experience, strong communication skills, and be knowledgeable in order processing and logistics inquiries. The position requires on-site presence several days a week and may include hybrid weekend cover. Competitive benefits offered.

Qualifications

• Degree or relevant job-related experience preferred.
• Knowledge of the order processing and the OTC process.
• Experience in handling Logistics enquiries from customers and 3rd party Logistics suppliers.
• Experience in Microsoft Office: specifically, Word, Excel and Outlook.
• Knowledge of customer service principles and practices.
• Exemplary communication skills – verbal and written.
• UK right to work.

Responsibilities

• Process customer orders accurately and timely.
• Resolve customer complaints and drive improvements.
• Provide updates to customers on stock and deliveries.
• Administer customer account data and ensure accuracy.

Skills

Attention to detail

Customer service principles

Problem analysis

Exemplary communication skills

Education

Degree or relevant job-related experience

Tools

Microsoft Office

SAP

Job description

A leading coffee and tea company is seeking a Customer Service Specialist in Maidenhead, United Kingdom. In this full-time role, you will provide outstanding service to B2B customers, manage order processes, and resolve inquiries with a target service level. Applicants should have relevant education or experience, strong communication skills, and be knowledgeable in order processing and logistics inquiries. The position requires on-site presence several days a week and may include hybrid weekend cover. Competitive benefits offered.