B2B Customer Service & Order Specialist

Jacobsdouweegbertsprofessional; Maidenhead; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading coffee and tea company in Maidenhead is seeking a Customer Service Specialist to be the first point of contact for clients B2B. You will manage order processing, resolve customer enquiries, and liaise with logistics teams to ensure exceptional service levels. The role necessitates strong communication skills and prior experience in logistics and order management. Applicants should have knowledge of Microsoft Office and SAP, along with a focus on maintaining a high standard of customer satisfaction.

Benefits

Learning and development programmes

Hybrid work model

Support for personal growth

Qualifications

• Degree or relevant job-related experience preferred.
• Experience in handling Logistics enquiries from customers and 3rd party Logistics suppliers.
• Exemplary communication skills – verbal and written.

Responsibilities

• Process customer orders according to target.
• Resolve customer complaints efficiently.
• Provide timely updates about orders and deliveries.

Skills

Order processing

Logistics enquiry handling

Communication skills

Attention to detail

Problem analysis

Education

Relevant degree or job-related experience

Tools

Microsoft Office

SAP

Job description

A leading coffee and tea company in Maidenhead is seeking a Customer Service Specialist to be the first point of contact for clients B2B. You will manage order processing, resolve customer enquiries, and liaise with logistics teams to ensure exceptional service levels. The role necessitates strong communication skills and prior experience in logistics and order management. Applicants should have knowledge of Microsoft Office and SAP, along with a focus on maintaining a high standard of customer satisfaction.