Customer Service Team Lead – Order-to-Cash & SCM

DE; Maidenhead; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading coffee and tea company in Maidenhead is looking for a dynamic Customer Service Team Leader. This role requires overseeing customer service associates and ensuring high standards in service and operational excellence. Candidates must have at least 5 years of experience in customer service leadership, a strong understanding of Order to Cash processes, and proficiency in SAP. The company values individuals focused on customer satisfaction and team development, offering a collaborative environment in their Maidenhead office.

Benefits

Personal development programs

Collaborative work environment

Qualifications

• Minimum 5 years of relevant experience in Customer Service Lead experience.
• Excellent knowledge of the Order to Cash processes.
• High level of SAP skills and experience working with SAP systems.

Responsibilities

• Lead and manage customer service associates to ensure service excellence.
• Supervise order processing and customer satisfaction.
• Resolve customer complaints and liaise with logistics teams.

Skills

Customer Focus

SAP experience

Strong Excel skills

Order to Cash knowledge

Supply chain efficiencies

Education

5+ years in Customer Service Lead

UK right to work

Tools

SAP

EDI

Job description

A leading coffee and tea company in Maidenhead is looking for a dynamic Customer Service Team Leader. This role requires overseeing customer service associates and ensuring high standards in service and operational excellence. Candidates must have at least 5 years of experience in customer service leadership, a strong understanding of Order to Cash processes, and proficiency in SAP. The company values individuals focused on customer satisfaction and team development, offering a collaborative environment in their Maidenhead office.