B2B Customer Service & Order Specialist

Jdeprofessional; Maidenhead; Hybrid; GBP 28,000 - GBP 35,000; Full time

Job summary

A leading coffee and tea company located in Maidenhead seeks a Customer Service specialist. This role involves being the first point of contact for customers, ensuring high service standards, and effectively processing orders and resolving complaints. Applicants should have knowledge of order processing, customer service practices, and experience with Microsoft Office and SAP. The position requires flexibility to cover weekends on a rota basis and involves a hybrid work model with three office days per week.

Benefits

Learning and development programs

Hybrid working model

Career growth opportunities

Qualifications

• Degree or relevant job-related experience preferred.
• Experience in handling logistics inquiries from customers.
• Knowledge of customer service principles and practices.

Responsibilities

• Process customer orders accurately to eliminate errors.
• Resolve customer complaints efficiently.
• Communicate updates to customers and teams weekly.

Skills

Order processing knowledge

Customer service principles

Communication skills

Problem-solving

Attention to detail

Education

Degree in relevant field or equivalent experience

Tools

Microsoft Office (Word, Excel, Outlook)

SAP

Job description

A leading coffee and tea company located in Maidenhead seeks a Customer Service specialist. This role involves being the first point of contact for customers, ensuring high service standards, and effectively processing orders and resolving complaints. Applicants should have knowledge of order processing, customer service practices, and experience with Microsoft Office and SAP. The position requires flexibility to cover weekends on a rota basis and involves a hybrid work model with three office days per week.