Customer Service Team Leader - Lead & Elevate CX (FMCG)

Britvic; Leicester; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading beverage supplier in Leicester seeks a Customer Service Team Leader to enhance customer satisfaction and operational efficiency. You will lead and develop a team, ensuring high performance and proactive problem-solving. This role involves acting as an escalation point for customer issues and collaborating with various teams to improve service quality. The ideal candidate should have significant customer service experience, strong leadership skills, and proficiency in SAP. The company promotes a diverse and inclusive workplace.

Benefits

Monthly product allowance

Private Medical options

Life Assurance

Company bonus scheme

Access to 24/7 GP services

Enhanced pension contribution

Generous holiday

Access to high street discounts

Qualifications

• Proven experience in a customer service role, preferably within FMCG or a fast-paced supply chain environment.
• Exceptional communication skills with the confidence to influence and engage stakeholders at all levels.
• Strong problem-solving abilities with a logical, structured approach to resolving complex issues.

Responsibilities

• Lead, motivate, and develop a team of Customer Service Representatives.
• Act as a senior point of escalation for customer concerns.
• Oversee accurate order capture and processing.
• Drive continuous improvement initiatives.
• Collaborate closely with supply chain partners.

Skills

Customer service experience

Leadership

Communication skills

Problem-solving

SAP experience

Tools

SAP

CMS

Job description

A leading beverage supplier in Leicester seeks a Customer Service Team Leader to enhance customer satisfaction and operational efficiency. You will lead and develop a team, ensuring high performance and proactive problem-solving. This role involves acting as an escalation point for customer issues and collaborating with various teams to improve service quality. The ideal candidate should have significant customer service experience, strong leadership skills, and proficiency in SAP. The company promotes a diverse and inclusive workplace.