Out-of-Hours Contact Centre Operator (Evenings & Weekends)

Medequipuk; Rawtenstall; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A care technology provider is looking for a Contact Centre Out of Hours Operator in Rawtenstall. This role focuses on managing communications with service users and health professionals during evenings, weekends, and Bank Holidays. Candidates should have customer service experience, strong communication skills, and a commitment to high-quality service. The position offers ongoing professional development and benefits such as holiday leave, life assurance, and employee assistance programs.

Benefits

Ongoing professional development and training

Supportive leadership

29 days holiday

Life assurance

Cycle to work scheme

Free uniform

Free DBS check

Qualifications

• Experience in a customer service role is essential.
• Ability to work in a team and support others.
• Strong communication skills for effective interaction.

Responsibilities

• Manage inbound and outbound calls with service users.
• Book delivery rounds for Technicians and Service Engineers.
• Ensure client and delivery details are correct and up-to-date.
• Action emergency jobs within the agreed KPIs.
• Liaise between health professionals and service users.

Skills

Customer Service Experience

Strong communication skills

Problem-solving skills

Team player

Education

GCSE or equivalent in English and Maths

Job description

A care technology provider is looking for a Contact Centre Out of Hours Operator in Rawtenstall. This role focuses on managing communications with service users and health professionals during evenings, weekends, and Bank Holidays. Candidates should have customer service experience, strong communication skills, and a commitment to high-quality service. The position offers ongoing professional development and benefits such as holiday leave, life assurance, and employee assistance programs.