Command Centre Lead: Scheduling & Performance Coach

Sodexo France; Salford; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading global services provider is seeking a Command Centre Team Leader to manage day-to-day operations. The role involves leading a team, ensuring quality performance, and training staff. Ideal candidates will have experience in contact centre environments and a strong leadership background. Sodexo offers a competitive salary and over 20 benefits including discounts and health programs. This is an opportunity to thrive in a diverse and inclusive workplace in Salford.

Benefits

Sodexo retirement plan

Discounts to over 1,900 brands

Gym discount

24/7 employee assistance program

Responsibilities

• Monitor and manage workloads to meet required timescales.
• Develop and deliver essential training and coaching.
• Conduct monthly 1-1s and quarterly PDRs.
• Ensure prompt and efficient service with meaningful processes.
• Maintain training documentation and needs analysis.
• Support management team on agreed process roll-out.
• Deputize for other Team Leaders as required.

Skills

Experience in the Contact Centre / Service Centre environment

Experience in People leadership

Ability to handle multiple priorities

Customer focused

Demonstrated ability to coach & develop individuals

Job description

A leading global services provider is seeking a Command Centre Team Leader to manage day-to-day operations. The role involves leading a team, ensuring quality performance, and training staff. Ideal candidates will have experience in contact centre environments and a strong leadership background. Sodexo offers a competitive salary and over 20 benefits including discounts and health programs. This is an opportunity to thrive in a diverse and inclusive workplace in Salford.