Performance Team Lead, Contact Centre — Belfast

Coloplast; Belfast; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading medical device company in Belfast is seeking a Performance Leader to drive team performance and enhance customer satisfaction. Key responsibilities include supervising service delivery, coaching team members, managing performance, and engaging in continuous improvement activities. The ideal candidate has leadership experience and is passionate about people development. This role offers an opportunity to make a significant impact within the team while promoting an inclusive workplace culture.

Qualifications

• Experience in first-line leadership or management.
• Proven leadership experience in a contact centre environment.
• Ability to manage various stakeholders effectively.

Responsibilities

• Supervise service delivery team members for inbound and outbound tasks.
• Plan and execute training to engage and motivate the team.
• Manage performance including 1:1 meetings and absence management.

Skills

Leadership skills

Stakeholder management

Customer focus

Coaching

Time management

Job description

A leading medical device company in Belfast is seeking a Performance Leader to drive team performance and enhance customer satisfaction. Key responsibilities include supervising service delivery, coaching team members, managing performance, and engaging in continuous improvement activities. The ideal candidate has leadership experience and is passionate about people development. This role offers an opportunity to make a significant impact within the team while promoting an inclusive workplace culture.