Customer Journey Architect: Elevate CX & Transformation

ASOS; Watford; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading fashion retailer is looking for a Customer Journey Manager to enhance customer care and experience. This role involves designing customer journeys, collaborating with cross-functional teams to implement improvements, and being the subject matter expert. The ideal candidate will have substantial experience in customer experience strategies, journey mapping, and agile methodologies. The position offers considerable benefits, including employee discounts and performance-related bonuses, while promoting a vibrant and inclusive culture.

Benefits

Employee discount

Employee sample sales

25 days paid annual leave

Performance related bonus

Private medical care scheme

Personalized learning opportunities

Qualifications

• Experience with journey mapping and service blueprinting.
• Familiarity with customer experience improvement strategies.
• Ability to communicate across all levels of the organization.

Responsibilities

• Lead customer journey design and improvements.
• Collaborate with cross-functional teams to enhance customer experience.
• Document and drive improvements based on customer feedback.

Skills

Customer journey methodologies

Cross-functional team collaboration

Customer research

Agile methodologies

Tools

Automation tools

AI technologies

Job description

A leading fashion retailer is looking for a Customer Journey Manager to enhance customer care and experience. This role involves designing customer journeys, collaborating with cross-functional teams to implement improvements, and being the subject matter expert. The ideal candidate will have substantial experience in customer experience strategies, journey mapping, and agile methodologies. The position offers considerable benefits, including employee discounts and performance-related bonuses, while promoting a vibrant and inclusive culture.