Global Customer Analytics Lead

Burberry; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading luxury brand is seeking a Customer Analytics Manager to enhance customer experience through data-driven insights. The role involves building a comprehensive view of customers, analyzing behavior, and providing strategic recommendations. The ideal candidate will have a strong background in analytics, experience with CRM platforms, and excellent communication skills. This position involves collaboration with various teams to foster a culture of data literacy across the organization.

Qualifications

• Experience in a retail environment focused on customer data.
• Proven strength in managing large datasets.
• Expertise in omnichannel attribution.

Responsibilities

• Build a global customer view using data and insights.
• Provide strategic recommendations influencing key business decisions.
• Develop dashboards for cross-functional teams.

Skills

Analytics

Customer segmentation

Data governance

Communication

Proficiency in CRM platforms

Tools

Tableau

Salesforce

Power BI

Looker

Oracle

Job description

A leading luxury brand is seeking a Customer Analytics Manager to enhance customer experience through data-driven insights. The role involves building a comprehensive view of customers, analyzing behavior, and providing strategic recommendations. The ideal candidate will have a strong background in analytics, experience with CRM platforms, and excellent communication skills. This position involves collaboration with various teams to foster a culture of data literacy across the organization.