Store Team Lead: Customer Experience Champion

Monsoon; Basingstoke; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading fashion retailer seeks an experienced individual to join as a team leader. The ideal candidate will focus on delivering exceptional customer service, motivating their team, and driving sales performance. Responsibilities include serving as a brand ambassador, exceeding KPI targets, and ensuring a positive working environment. Competitive salary, bonus scheme, and generous staff discounts across brands are included.

Benefits

Competitive salary

Bonus scheme

Staff uniform allowance

Generous staff discount

Additional holiday for birthday

Qualifications

• Experience in supervisor or key holding role.
• Proven track record in delivering customer service excellence.
• Ability to lead and inspire a team.

Responsibilities

• Be a brand ambassador and drive exceptional customer experience.
• Generate profit by exceeding KPIs.
• Support team motivation and knowledge enhancement.
• Maximize commercial opportunities to drive sales.

Skills

Customer focus

Leadership

Problem-solving

Effective communication

Motivating team

Job description

A leading fashion retailer seeks an experienced individual to join as a team leader. The ideal candidate will focus on delivering exceptional customer service, motivating their team, and driving sales performance. Responsibilities include serving as a brand ambassador, exceeding KPI targets, and ensuring a positive working environment. Competitive salary, bonus scheme, and generous staff discounts across brands are included.