Senior CX Consultant - Patient Journey Leader

AnaVation LLC; Greater London; Hybrid; GBP 50,000 - GBP 70,000; Full time

Job summary

A healthcare consultancy is seeking a Senior Consultant to lead patient journey development and contribute to experience strategy. The role requires strong expertise in CX, UX, and service design within healthcare settings. Candidates should possess excellent storytelling and synthesis ability. The position offers flexible hybrid working, competitive benefits, and opportunities for professional development, aiming to embed human-centered design into healthcare strategy.

Benefits

Flexible hybrid working

25 days annual leave plus personal days

Enhanced parental leave policies

Pension contribution

Qualifications

• Strong experience in CX, UX, or service design in healthcare or similar environments.
• Demonstrated expertise in patient journey development and experience mapping.
• Comfort working in consulting, agency, or advisory settings.

Responsibilities

• Lead the development of patient journeys and experience frameworks.
• Produce high-quality CX artefacts.
• Partner with research colleagues to translate insight into strategies.
• Mentor junior team members in journey thinking.

Skills

CX experience

UX design

Service design

Patient journey development

Storytelling skills

Job description

A healthcare consultancy is seeking a Senior Consultant to lead patient journey development and contribute to experience strategy. The role requires strong expertise in CX, UX, and service design within healthcare settings. Candidates should possess excellent storytelling and synthesis ability. The position offers flexible hybrid working, competitive benefits, and opportunities for professional development, aiming to embed human-centered design into healthcare strategy.