CRM Transformation & CX Architect

牆杯; Greater London; Hybrid; GBP 55,000 - GBP 75,000; Full time

Job summary

A global business consulting firm is seeking a highly motivated CRM Transformation Business Consultant in the Greater London area. This role focuses on optimizing CRM strategies for clients, enhancing customer engagement through innovative solutions. Candidates should have experience in CRM transformation, with a strong grasp of platforms like Salesforce and Microsoft Dynamics. The firm promotes a flexible work environment, valuing teamwork and inclusivity while providing opportunities for professional growth.

Benefits

Flexible working arrangements

Employee wellbeing programs

Hybrid work culture

Qualifications

• Experience in delivering customer experience (CX) and CRM transformation.
• Understanding of CRM platforms and their capabilities.
• Ability to support clients in improving customer journeys.

Responsibilities

• Optimize CRM strategies with clients to enhance customer engagement.
• Design CRM solutions aligned with business goals.
• Engage stakeholders to ensure effective CRM adoption.

Skills

CRM transformation expertise

Customer experience design

Problem-solving

Stakeholder engagement

Excellent interpersonal skills

Tools

Salesforce

Microsoft Dynamics

HubSpot

Job description

A global business consulting firm is seeking a highly motivated CRM Transformation Business Consultant in the Greater London area. This role focuses on optimizing CRM strategies for clients, enhancing customer engagement through innovative solutions. Candidates should have experience in CRM transformation, with a strong grasp of platforms like Salesforce and Microsoft Dynamics. The firm promotes a flexible work environment, valuing teamwork and inclusivity while providing opportunities for professional growth.