Senior CX & Engagement Architect

Manifesto; Manchester; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A digital experience agency for changemakers seeks a Senior CX and Engagement Strategist to create impactful customer experiences. The role involves leading the strategic development of customer-centric strategies and managing client relationships. Ideal candidates will have significant experience in digital transformation and a strong understanding of marketing technologies. You will work with diverse clients to optimize engagement strategies and ensure measurable outcomes, contributing to a purpose-driven mission. Hybrid working environment with office presence expected once a week in Manchester.

Benefits

Hybrid working environment

Dedicated to diversity and inclusion

Opportunity for continuous learning

Qualifications

• Significant experience in digital experience and transformation programmes.
• Strong data literacy to interpret insights and trends.
• Experience in new business development and crafting narratives.

Responsibilities

• Lead strategic development of customer-centric strategies.
• Define audience acquisition strategies and plans.
• Manage and foster client relationships at senior levels.

Skills

Digital transformation expertise

Strong communication skills

Data analysis proficiency

SEO and CRO knowledge

Client relationship management

Tools

Google Analytics 4

CRM tools

CMS tools

Job description

A digital experience agency for changemakers seeks a Senior CX and Engagement Strategist to create impactful customer experiences. The role involves leading the strategic development of customer-centric strategies and managing client relationships. Ideal candidates will have significant experience in digital transformation and a strong understanding of marketing technologies. You will work with diverse clients to optimize engagement strategies and ensure measurable outcomes, contributing to a purpose-driven mission. Hybrid working environment with office presence expected once a week in Manchester.