Aftersales Care Specialist — Elevate Customer Satisfaction

TECHNOGYM S.p.A.; Bracknell; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading fitness company in Bracknell is seeking an Aftersales Customer Care Specialist to enhance user satisfaction. The role involves managing customer queries through various communication channels and ensuring timely resolutions. Ideal candidates will have experience in customer service and be equipped with strong communication skills. This position offers a supportive work environment with numerous employee benefits, including annual leave, medical insurance, and wellness programs.

Benefits

25 days annual leave

Private Medical Insurance

Corporate Wellness Programme

Free premium Italian coffee

Employee Assistance Programme

Retailer discounts portal

Qualifications

• 1-3 years’ experience in a call center or customer service role.
• Strong phone and verbal communication skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Act as the first line of response for customer queries.
• Provide effective solutions to customer issues.
• Manage key customer relationships and provide updates.

Skills

Customer service skills

Communication skills

CRM management knowledge

Active listening

Tools

SAP

Salesforce

ServiceMax

Job description

A leading fitness company in Bracknell is seeking an Aftersales Customer Care Specialist to enhance user satisfaction. The role involves managing customer queries through various communication channels and ensuring timely resolutions. Ideal candidates will have experience in customer service and be equipped with strong communication skills. This position offers a supportive work environment with numerous employee benefits, including annual leave, medical insurance, and wellness programs.