Aftersales & Customer Care Advisor

Barretts Kent; Canterbury; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A reputable automotive service provider in Canterbury is seeking a dedicated customer service representative to ensure high standards of service for aftersales customers. This role involves managing customer inquiries, scheduling appointments, and promoting additional services while prioritizing customer care. Ideal candidates will have experience in the automotive industry, strong work ethic, and excellent communication skills. Relevant training will be provided, and applicants are encouraged to send their CVs and cover letters to the provided email.

Qualifications

• Experience in the Aftersales Automotive industry is preferred.
• Ability to handle multiple tasks with attention to detail.
• Must be self-motivated and able to exceed targets.

Responsibilities

• Provide excellent customer service in person, on the phone, and through digital communications.
• Listen carefully and follow instructions.
• Work independently and collaboratively in a team.

Skills

Excellent customer service

Computer literacy

Effective time management

Strong work ethic

Good level of numeracy and literacy

Ability to work collaboratively

Job description

A reputable automotive service provider in Canterbury is seeking a dedicated customer service representative to ensure high standards of service for aftersales customers. This role involves managing customer inquiries, scheduling appointments, and promoting additional services while prioritizing customer care. Ideal candidates will have experience in the automotive industry, strong work ethic, and excellent communication skills. Relevant training will be provided, and applicants are encouraged to send their CVs and cover letters to the provided email.