After-Sales Support Specialist – First-Time Resolution

TTI Group; Marlow; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading global technology company in Marlow seeks an After Sales Support Executive to deliver exceptional customer service and resolve technical inquiries. The successful candidate will have over a year in customer service, possess strong communication and problem-solving abilities, and work closely with key stakeholders. The role offers a hybrid working option and comprehensive benefits such as private medical insurance, gym allowances, and more. Join us and contribute to a customer-centric culture in a growing team.

Benefits

Free on-site parking

Non-contractual work from home option

25 days holiday + bank holidays

Private Medical & Dental Insurance

Annual Gym Allowance

Discounted products

Employee Assistance Programme

Qualifications

• At least 1 year of experience in customer service or sales support.
• Ability to identify issues quickly and provide effective solutions.
• Excellent communication skills to interact effectively with customers.

Responsibilities

• Provide best in class customer support and strive for first-time resolution.
• Develop relationships with Service Centre agents and stakeholders.
• Manage customer interactions and authorise product collections.

Skills

Customer service experience

Problem-solving ability

Time management

Communication skills

CRM systems proficiency

Microsoft Office skills

Data entry skills

Team collaboration

Job description

A leading global technology company in Marlow seeks an After Sales Support Executive to deliver exceptional customer service and resolve technical inquiries. The successful candidate will have over a year in customer service, possess strong communication and problem-solving abilities, and work closely with key stakeholders. The role offers a hybrid working option and comprehensive benefits such as private medical insurance, gym allowances, and more. Join us and contribute to a customer-centric culture in a growing team.