After-Sales Support Specialist – First-Time Resolution

Vax Ltd; Marlow; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading technology company in Marlow is seeking an After Sales Support Executive to provide frontline technical support to customers. This role involves resolving technical inquiries effectively, managing customer relationships, and ensuring efficient operations. Requirements include customer service experience and proficiency in CRM systems and Microsoft Office. The position offers benefits such as private medical insurance and a flexible work-from-home option post-training.

Benefits

Private Medical & Dental Insurance

Annual Gym Allowance

Discounted company products

Employee Assistance Programme

Work from home option after probation

Qualifications

• At least 1 year's experience in customer service or sales support roles.
• Ability to quickly identify issues and provide effective solutions.
• Efficiently manage time to handle multiple inquiries.

Responsibilities

• Offer best in class customer support aiming for first time resolutions.
• Develop relationships with Service Centre agents and dealers.
• Take ownership of customer interactions and arrange repairs.

Skills

Customer service experience

Effective communication

CRM systems

Microsoft Office proficiency

Job description

A leading technology company in Marlow is seeking an After Sales Support Executive to provide frontline technical support to customers. This role involves resolving technical inquiries effectively, managing customer relationships, and ensuring efficient operations. Requirements include customer service experience and proficiency in CRM systems and Microsoft Office. The position offers benefits such as private medical insurance and a flexible work-from-home option post-training.