Customer Advisor Apprentice – Level 2: Earn & Learn

Severn Trent Plc; Wales; On-site; GBP 18,000 - GBP 22,000; Full time

Job summary

A UK utility company is seeking passionate individuals for its Apprentice Customer Advisor Programme aimed at developing skills in delivering high-quality customer service. Successful candidates will gain practical experience through various team placements and will work towards a Level 2 qualification. Ideal applicants should excel in communication, problem-solving, and adaptability in a dynamic environment. This apprenticeship promises personal and professional growth while making a significant impact on customer experience.

Qualifications

• Genuine passion for customer service and understanding clients' needs.
• Ability to adapt communication style based on customer situation.
• Willingness to engage and contribute to team dynamics.

Responsibilities

• Gain practical experience in multiple teams to develop skills.
• Deliver high quality products and services to customers.
• Discuss development and career ambitions with mentors.

Skills

Excellent communication skills

Problem-solving ability

Ability to work in a fast-paced environment

Collaboration skills

Education

Level 2 qualification in Agored Cymru

Job description

A UK utility company is seeking passionate individuals for its Apprentice Customer Advisor Programme aimed at developing skills in delivering high-quality customer service. Successful candidates will gain practical experience through various team placements and will work towards a Level 2 qualification. Ideal applicants should excel in communication, problem-solving, and adaptability in a dynamic environment. This apprenticeship promises personal and professional growth while making a significant impact on customer experience.