Customer Service Apprentice — Level 2 Practitioner Training

Amey Lg Ltd; Sheffield; On-site; GBP 26,000; Full time

Job summary

A leading infrastructure solutions provider in Sheffield is seeking a Customer Service Apprentice. This full-time role involves managing customer queries and delivering exceptional service. The apprenticeship offers support from a partnered college for professional development. Applicants should possess strong interpersonal skills, be organized, and able to multi-task in a busy environment. This position includes a salary of £25,536 and various benefits like training opportunities and holidays.

Benefits

Competitive salary

24 days leave plus bank holidays

Flexible working options

Training opportunities

Pension scheme

Qualifications

• Must achieve minimum of entry level 3 in Maths and English.
• Full UK driving license is required.
• Experience in a fast-paced environment is preferred.

Responsibilities

• Deliver effective customer-facing services for requests/queries.
• Manage customer queries and escalate as needed.
• Process calls and e-mails via company software.

Skills

Excellent interpersonal skills

Organisational skills

Multi-tasking

Education

Entry level 3 in Maths and English

GCSE/functional skills qualifications

Job description

A leading infrastructure solutions provider in Sheffield is seeking a Customer Service Apprentice. This full-time role involves managing customer queries and delivering exceptional service. The apprenticeship offers support from a partnered college for professional development. Applicants should possess strong interpersonal skills, be organized, and able to multi-task in a busy environment. This position includes a salary of £25,536 and various benefits like training opportunities and holidays.