Client Success & Retention Executive

Avena Group; Dereham; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A prominent client services company is looking for a dedicated Client Retention Executive to enhance customer experience and maintain strong client relationships. The successful candidate will deliver high-quality service and upsell effectively while managing commercial contracts and maintaining CRM records. This role fosters a supportive and fast-paced environment, requiring strong communication skills and a commitment to professional growth, alongside offering a competitive salary and benefits package.

Benefits

Competitive salary

Career development opportunities

Company pension scheme

28 days' annual leave

Employee referral programme

Qualifications

• Proven success in client retention and account development.
• Ability to build rapport naturally and professionally.
• Comfortable with commercial contract processes.

Responsibilities

• Act as a point of contact for clients via phone, email, and Microsoft Teams.
• Deliver high-quality responses to client queries.
• Support client retention and contribute to revenue growth.

Skills

Customer service experience

Communication skills

CRM systems proficiency

Contract management

Tools

Microsoft Office

Job description

A prominent client services company is looking for a dedicated Client Retention Executive to enhance customer experience and maintain strong client relationships. The successful candidate will deliver high-quality service and upsell effectively while managing commercial contracts and maintaining CRM records. This role fosters a supportive and fast-paced environment, requiring strong communication skills and a commitment to professional growth, alongside offering a competitive salary and benefits package.