Customer Success Leader (Hybrid) Driving Growth & Retention

Incognito Software Systems Inc; Northampton; Hybrid; GBP 35,000 - GBP 50,000; Full time

Job summary

A leading CRM solutions provider in Northampton seeks a Customer Success Executive to enhance customer relationships and drive satisfaction. The role involves engaging with mid-tier customers, providing guidance to achieve maximum value from solutions, and identifying sales opportunities. Candidates should have experience in Customer Success or Account Management, alongside strong communication skills and familiarity with B2B solutions. Competitive benefits include flexible working arrangements and 23 days of holiday.

Benefits

Flexible working arrangements

23 days holiday + Bank Holidays

Free parking

Company Pension Scheme

Qualifications

• Experience in Customer Success, Account Management, or similar roles.
• Strong verbal and written communication and relationship-building skills.
• Familiarity with B2B software solutions and CRM/marketing platforms.

Responsibilities

• Act as the primary contact for mid-tier customers.
• Build and maintain strong, long-term relationships.
• Identify upsell and cross-sell opportunities.

Skills

Customer Success expertise

Verbal and written communication

Relationship building

B2B software solutions

Technical aptitude

Job description

A leading CRM solutions provider in Northampton seeks a Customer Success Executive to enhance customer relationships and drive satisfaction. The role involves engaging with mid-tier customers, providing guidance to achieve maximum value from solutions, and identifying sales opportunities. Candidates should have experience in Customer Success or Account Management, alongside strong communication skills and familiarity with B2B solutions. Competitive benefits include flexible working arrangements and 23 days of holiday.