Strategic Customer Success Manager — Growth & Retention

Applied Intuition Inc.; Greater London; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A global payments leader in the UK seeks a Customer Success Manager to enhance customer engagement and drive retention. You will develop strategic relationships, ensure customer satisfaction, and identify upselling opportunities. Ideal candidates have 3-5 years of SaaS Customer Success experience and a strong commercial mindset. Join a dedicated team focused on customer growth and innovation in an inclusive environment.

Qualifications

• 3-5 years of experience in SaaS Customer Success or Account Management.
• Strong commercial mindset with an understanding of sales dynamics.
• Focus on achieving customer goals and key performance indicators.

Responsibilities

• Develop long-term relationships with customers and understand their needs.
• Act as a strategic advisor, focusing on upselling and cross-selling.
• Monitor customer health and proactively resolve potential issues.
• Prepare reports on customer success initiatives and performance metrics.

Skills

SaaS Customer Success

Account Management

Commercial mindset

Communication skills

Data analysis

Job description

A global payments leader in the UK seeks a Customer Success Manager to enhance customer engagement and drive retention. You will develop strategic relationships, ensure customer satisfaction, and identify upselling opportunities. Ideal candidates have 3-5 years of SaaS Customer Success experience and a strong commercial mindset. Join a dedicated team focused on customer growth and innovation in an inclusive environment.