Parts Advisor

BMW; Chelmsford; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading automotive group based in Chelmsford is seeking a Parts Advisor to enhance customer service experience. In this role, you will provide guidance and manage part allocations while ensuring customer satisfaction. You must have strong communication skills, the ability to prioritize tasks, and a valid UK driving licence. The position offers competitive rewards including annual leave, discounts, and flexible pension schemes.

Benefits

33 days’ annual leave

Retail discounts

Gym discounts

Flexible pension scheme

Wellbeing programme

Qualifications

• Strong ability to meet deadlines and efficiently prioritize tasks.
• Excellent communication and customer service skills.
• Must hold a valid UK driving licence.

Responsibilities

• Provide guidance to customers on parts availability.
• Receive and accurately allocate parts from suppliers.
• Deliver outstanding customer service to customers.

Skills

Customer service skills

Time management skills

Effective communication

IT proficiency

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

View more categories View less categories Brand BMW Careers ,MINI Careers Contract Type Permanent Hours Full-time Business Area Sales / Customer Service Salary Competitive

Group1 Chelmsford is looking for aParts Advisor.

Your role

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What you’ll do day to day

• Provide guidance to customers on the availability of parts, ensuring timely and accurate information
• Receive, log, and accurately allocate parts and consumables from suppliers
• Deliver outstanding customer service to both external and internal customers
• Offer knowledgeable recommendations on suitable parts to meet customer requirements
• Maintain accurate customer records on our systems
• Effectively communicate relevant promotions, offers, and product information to customers
• Ensure full familiarity with all procedures and processes within the parts department
• Build and maintain strong working relationships with the manufacturer and suppliers

Your profile

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment
• Capable of maintaining a methodical and logical approach, particularly during busy periods
• Excellent communication and customer service skills
• Exceptional time management skills and the ability to thrive under pressure
• Proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word and Outlook
• Must hold a valid UK driving licence

Rewards

• 33 days’ annual leave, including bank holidays (pro rata)
• Retail discountsthat save you money every day
• Gym discounts, cash healthcare plans, and acycle-to-work scheme
• Car discountsfor new and used purchases and servicing
• Flexible pension schemeandSharesave schemeto grow your savings
• Family-friendly policiesthat help you spend more time with the people that matter
• Awellbeing programmeto support you and your family
• Anannual celebrationto recognise outstanding work

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.

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