Motorrad Service Advisor

BMW; Brighton; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading automotive company is seeking a Motorrad Service Advisor in Brighton to enhance customer experiences in their motorcycle aftersales department. In this role, you will be the main contact for customers during maintenance and repairs, providing transparency and building trust. The ideal candidate has exceptional communication skills and a knack for customer service. Join us and enjoy competitive perks like annual leave, retail discounts, and a company pension scheme.

Benefits

33 days of annual leave

Retail discounts

Discounts on cars and servicing

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

Healthcare support

Volunteering support

Company share purchase plan

Referrals incentive

Training and development opportunities

Life assurance options

Flexible working options

Qualifications

• Ability to engage confidently with riders and colleagues.
• Demonstrated experience in providing exceptional customer service.
• Skilled at understanding customer needs and upselling opportunities.

Responsibilities

• Welcome riders and engage them professionally.
• Keep customers informed on motorcycle repairs.
• Schedule motorcycle service appointments efficiently.

Skills

Excellent communication skills

Exceptional customer service

Understanding customer needs

Strong time management

Experience in a target-driven environment

Passion for motorcycles

Job description

Group1 Brighton Motorrad is looking for aMotorrad Service Advisor.

Your role

At the heart of our Motorrad aftersales department, our Service Advisors are dedicated to delivering outstanding, trusted experiences for our riders. As a Motorrad Service Advisor, you’re the main point of contact for all customer communications while their motorcycle is undergoing maintenance, servicing, or repair in our Retail Centre.

As part of a successful, global automotive group, you’ll gain experience across different sites and brands. And with the right support from us, you’ll be able to progress as far as your ambition takes you.

What you’ll do day to day:

• Warmly welcome riders and engage with them in a friendly, professional manner
• Keep customers informed and updated on the progress of their motorcycle repairs, ensuring transparency and trust
• Build and maintain strong product knowledge, supported by manufacturer-led Motorrad training
• Proactively promote additional services, accessories, and maintenance work based on Technician recommendations, helping customers keep their motorcycles in peak condition
• Efficiently schedule motorcycle service appointments with accuracy and attention to detail
• Conduct pre-appointment calls to confirm bookings, discuss rider concerns, and answer initial questions
• Maintain precise and up-to-date customer and motorcycle service records within our systems

Your profile

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Excellent communication skills, with the ability to engage confidently with riders and colleagues
• Demonstrated experience in providing exceptional customer service
• Skilled at understanding customer needs and identifying opportunities for upselling
• Strong time management abilities and comfortable working under pressure
• Previous experience in a target-driven environment
• Avalid UK motorcycle licenceis strongly preferred (or willingness to obtain one)
• A passion for motorcycles is a bonus — but not essential

Rewards

• Enjoy 33 days of annual leave(including bank holidays) to rest and
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years aheadwith our company pension scheme
• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle-to-work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growingwith our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We’re open toflexible workingoptions – just ask

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.

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