Customer Engagement Specialist — Career Growth

Simian Risk Group; Warrington; On-site; GBP 20,000 - GBP 28,000; Full time

Job summary

A specialized customer service firm in Warrington is seeking a Customer Engagement Associate to be the first point of contact for clients, ensuring high-level service from initial enquiry to course completion. Responsibilities include processing bookings, managing customer records, and supporting internal teams. The role demands excellent communication skills and a customer-focused attitude, with opportunities for professional development and a competitive salary package.

Benefits

Competitive salary

Professional development opportunities

22 days’ holiday

Company pension scheme

Free parking

Regular company events

Qualifications

• Confident and professional with excellent communication skills.
• Organized and able to manage multiple tasks efficiently.
• Customer-focused with a genuine passion for providing great service.
• Comfortable using CRM systems and standard office software.
• Keen to learn, grow, and develop within a national organisation.

Responsibilities

• Be the first point of contact for customer calls and emails.
• Process bookings and coordinate training schedules efficiently.
• Maintain accurate customer records and support reporting requirements.
• Liaise with trainers to ensure courses run smoothly.
• Contribute to the continuous improvement of customer service processes.

Skills

Excellent communication skills

Organizational skills

Customer-focused

Proficient in CRM systems

Positive and proactive attitude

Job description

A specialized customer service firm in Warrington is seeking a Customer Engagement Associate to be the first point of contact for clients, ensuring high-level service from initial enquiry to course completion. Responsibilities include processing bookings, managing customer records, and supporting internal teams. The role demands excellent communication skills and a customer-focused attitude, with opportunities for professional development and a competitive salary package.