Customer Experience Executive - Growth & Ops (E‑commerce)

Patigroup; Woking; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A customer experience agency is seeking a Customer Service Executive in Woking. The position involves managing daily customer support operations while contributing to improving service efficiency. Ideal candidates will have proven customer service experience and strong communication skills. This role offers the opportunity to grow within the company and participate in a culture that values critical thinking and teamwork. Competitive compensation and benefits included.

Benefits

Social insurance

Bảo Việt Insurance

12 annual leave days

Performance bonus

Team-building activities

Qualifications

• Proven experience in customer service or a similar role.
• Strong written communication skills.
• Ability to handle a high volume of tickets.
• Good organizational skills and attention to detail.

Responsibilities

• Manage and resolve daily customer service tickets.
• Respond to customer inquiries regarding orders and payments.
• Ensure all tickets are handled within defined SLA timelines.
• Identify recurring issues and provide suggestions.
• Assist in updating FAQs and internal documentation.

Skills

Customer empathy and problem-solving ability

Time management

Multitasking skills

Process-oriented thinking

Education

Experience in customer service or support

E-commerce experience

Familiarity with CRM Gorgias

Job description

A customer experience agency is seeking a Customer Service Executive in Woking. The position involves managing daily customer support operations while contributing to improving service efficiency. Ideal candidates will have proven customer service experience and strong communication skills. This role offers the opportunity to grow within the company and participate in a culture that values critical thinking and teamwork. Competitive compensation and benefits included.