Customer Experience Executive

Landscapeservices; United Kingdom; On-site; GBP 24,000; Full time

Job summary

A leading customer service organization in Aylesford is looking for a Customer Experience Executive to manage customer interactions from first contact to resolution. The successful candidate will handle various responsibilities including resolving queries and maintaining customer relationships. Offering a salary of £24,309.07 per annum, this full-time position involves collaboration with internal teams ensuring high levels of service and customer satisfaction. The role includes lucrative perks such as annual leave, life assurance, and a pension scheme.

Benefits

25 days annual leave

Life assurance cover (4x salary)

Pension scheme with 4% employer contribution

Retail and gym discounts

Health cash plan

Cycle to work scheme

Volunteer days

Qualifications

• Minimum of 2 years’ experience in a customer service office-based role.
• Confidence in handling telephone-based customer contact.
• Ability to communicate clearly in writing with customers and internal stakeholders.

Responsibilities

• Handle incoming and outgoing customer calls and provide timely order updates.
• Resolve customer queries and complaints through investigation.
• Maintain accurate customer records within the CRM system.

Skills

Clear and professional communication

Customer relationship management

Organizational skills

Time management

Proficient in ERP systems

Tools

Epicor

Job description

Location: Aylesford, Kent

Salary/package: £24,309.07 per annum

Contract type:Up to 12-month contract

Hours: Full time, 37 hours per week

This is an exciting opportunity to be at the heart of a customer-focused organisation, where you will play a key role in delivering high-quality service from first contact to resolution. The role offers variety, responsibility and the chance to make a real impact on customer satisfaction and loyalty.

Who we are

Global Education Supplies (GES) is part of the Children & Education portfolio at Commercial Services Group (CSG), comprising seven complementary brands that serve the global education sector. These include KCS Education, CES, Landscapes for Learning, Maudesport, Gresswell, Timstar and Technology Supplies. With a customer base spanning more than 90 countries, GES is entering a transformational phase focused on international growth, new product development, marketing investment and operational excellence.

Why this role matters

The Customer Experience Executive will be responsible for managing customer interactions from first contact through to resolution, ensuring queries, orders and issues are handled accurately and efficiently. The role acts as a central point of contact between customers, suppliers and internal teams to keep service running smoothly. By owning each case and maintaining accurate records, the position ensures reliable delivery, customer satisfaction and operational continuity.

What you’ll be doing

• Handle incoming and outgoing customer calls, providing timely order and delivery updates and one-touch resolution.

• Resolve customer queries, discrepancies and complaints by investigating issues and liaising with suppliers and internal teams.

• Manage multiple customer email inboxes to ensure all requests are answered accurately and within agreed service levels.

• Process customer orders efficiently and accurately to support smooth fulfilment.

• Maintain up-to-date and accurate customer records within the CRM system.

• Build strong customer relationships to encourage repeat business and long-term retention.

• Coordinate with internal departments such as Sales, Finance, Operations and Procurement to resolve issues and meet customer needs.

• Ensure high levels of accessibility and responsiveness across phone, email and other contact channels.

What we’re looking for

• Minimum of 2 years’ experience within a customer service office-based role.

• Clear and professional communication, both verbally and in writing with customers and internal stakeholders.

• Confidence in handling telephone-based customer contact including call handling or telesales activity.

• Proficient use of ERP’s particularly Epicor is highly desirable.

• Excellent organisational and time management skills.

What you’ll get in return

• Salary of £24,309.07 per annum.

• 25 days annual leave, plus your birthday off.

• Life assurance cover (4x salary).

• Pension scheme with 4% employer contribution.

• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme.

• Volunteer days and access to a comprehensive wellbeing programme.

• Tailored learning and development support with real opportunities to progress.

Why CSG?

Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.

We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.

CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.