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Apprentice Parts Advisor
RH Commercial Vehicles Ltd.
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Apprentice Parts Advisor
Job summary
A leading commercial vehicle company in the East Midlands is seeking an Apprentice Parts Advisor to provide customer support and training in parts operations. This apprenticeship offers hands-on experience and industry-recognized qualifications over a two-year period. Responsibilities include assisting with parts enquiries, processing orders, and maintaining stock levels. Candidates must have strong communication skills and a keen interest in the automotive sector. The position guarantees a supportive work environment, competitive pay, and numerous benefits aimed at career progression.
Benefits
Qualifications
- Strong interest in commercial vehicles and the automotive sector.
- Excellent communication and interpersonal skills.
- Proactive and motivated attitude.
- Good organizational skills and attention to detail.
- Willingness to work towards achieving Level 2 English and Maths.
Responsibilities
- Assist customers with parts enquiries.
- Use manufacturer catalogues to identify vehicle parts.
- Process parts orders and maintain records.
- Liaise with internal departments and suppliers.
- Monitor stock levels and manage incoming deliveries.
Skills
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- Location: All sites
- Salary: £7.55 per hour
- Hours: 40 per week
- Contract Type: Full Time Apprenticeship
- Apprenticeship Length: 2 years
RH Commercial Vehicles is pleased to offer a structured and rewarding Parts Advisor Apprenticeship to individuals seeking to establish a career within the commercial vehicle industry. This is an excellent opportunity to gain practical, hands-on experience while working towards an industry-recognised qualification.
As an Apprentice Parts Advisor, you will be an integral part of our Parts Department, supporting both our customers and internal teams while receiving comprehensive training in all aspects of commercial vehicle parts operations.
- Earn while you learn. No student debts for you! At the end of your apprenticeship, you’ll be on a fantastic wage and ready to progress in the business.
- 25 Days Holiday + Bank Holidays. We’re all about ensuring our team achieves the best work-life balance. It boosts mental health and increases motivation.
- Death in Service Policy. Should the worst happen, your loved ones will receive a lump sum to cover any significant costs during a difficult time.
- Enhanced Maternity Pay. Welcoming a child into the family is an important milestone. Therefore, we offer enhanced maternity pay so you can focus on your time with your family.
- Enhanced Paternity Pay. Welcoming a child into the family is an important milestone. Therefore, we offer enhanced paternity pay so you can focus on your time with your family.
- Holiday Sell Back: Not going to use all your time off? We offer a holiday sell-back scheme so if you don’t use it, you won’t lose out on the pay.
- Career Progression. We’re here to help you achieve your career goals with industry-leading training and support.
- Expert mentorship: Work alongside experienced technicians to gain invaluable skills.
- Formal qualifications: Achieve industry-recognised certifications through structured training programs.
- Boost Your Health. Enjoy a large range of perks to keep your mind, body and health in peak condition. We offer company pension schemes, sick pay and holiday allowance.
- Extra Benefits! Enjoy free on-site gym facilities, designated break areas kitted out to boost your downtime, fantastic company events, Christmas Gift Cards, and free access to our well-being programme which includes plenty of Highstreet discounts.
- Job Security: Be part of any industry that keeps the UK moving.
- AND MORE!
Throughout the apprenticeship, you will benefit from a blended approach to learning, combining practical, on-the-job experience with structured off-the-job training. You will gain:
- A comprehensive understanding of commercial vehicle components and their functions.
- Knowledge of manufacturer parts catalogues and electronic inventory management systems
- Skills in effective stock control, ordering, and supplier coordination
- Customer service and communication techniques tailored to the automotive and commercial vehicle sectors.
Under the supervision of our experienced professionals, you will be responsible for…
- Assist customers and colleagues with parts enquiries, providing accurate and helpful information
- Use manufacturer catalogues and internal systems to identify and supply the correct vehicle parts
- Process parts orders and maintain accurate records
- Liaise with internal departments and external suppliers to source and distribute parts efficiently
- Monitor stock levels, conduct regular inventory checks, and manage incoming deliveries
- Maintain high standards of customer service, both face-to-face and over the telephone
- Stay informed of product updates, industry developments, and technological advancements
We are seeking an individual who will demonstrate the following…
- A strong interest in commercial vehicles and the automotive sector
- Excellent communication and interpersonal skills
- A proactive and motivated attitude, with the ability to work well both independently and as part of a team
- Good organisational skills and attention to detail
- A commitment to learning and professional development
- Previous experience is not required. However, a basic understanding of vehicle mechanics and components and a full driver’s licence would be advantageous.
RHCV is looking for individuals with strong interpersonal skills, a positive attitude, and a passion for customer service. No formal qualifications are required, but candidates must be willing to work towards achieving Level 2 English and Maths before the end of the apprenticeship.
This apprenticeship concludes with a formal End-Point Assessment, which includes:
- Knowledge and behaviours test: Assessing understanding through structured and scenario-based questions
- Written Assessment: A 60-minute test featuring short answer and scenario-based questions
- Both components are equally weighted and must be passed to complete the apprenticeship successfully.
With over 40 years of experience in the commercial vehicle market, we are the trusted dealer for all things trucks and vans. As an official Renault Trucks and Isuzu Trucks dealer, we operate from six sites across the East Midlands, providing unmatched service and support to our customers.
Our team is large, lively and passionate about what we do – and you could be the next proud professional to join our team. Based at our [location] site, you’ll join a skilled workshop team that’s the beating heart of our business, driving success every day.
We are an equal opportunities employer. Recruitment and selection are based solely on merit, ensuring the most suitable person is appointed to each role. We welcome applications from all qualified individuals regardless of protected characteristics. Adjustments for applicants with disabilities are available on request.
Ready to take the next step in your career? We’d love to hear from you! Send your CV and Cover Letter tograce.pells@rhcv.co.uk . If you have any questions about the role, contact Grace Pells on 01159 865 990
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.