Service Delivery jobs in United Kingdom

The Cloud Engineering Specialist independently implements core infrastructure and security services in Amazon Web Services to deliver highly available and scalable services, automating time intensive processes whilst and meeting security and compliance objectives in all aspects of the secure cloud ecosystem.

This job role can be based in London, Cheltenham or Ipswich. Onsite (5 days in office). Monday‑Friday 9am‑5pm. DV Security Clearance is required. Must have lived in UK for 10+ years to obtain clearance.

• Be hands on in the build and development of world class secure cloud‑based solutions as part of an agile delivery team.
• Lead the design of cloud solutions.
• Work directly with our customers to understand their requirements.
• Working with support teams to enable management and monitoring of cloud‑based systems, and their ongoing support.
• Provide some third line support to deployed cloud‑based solutions.
• Line manage several more junior members of the team, assisting them in their professional development.
• Software Development for Cloud.
• Agile Methodologies.
• Have experience utilising AWS cloud services, both compute and appropriate managed services.
• Have expertise in developing for cloud, with experience in iterative full‑stack development in appropriate languages (for example node.js or Python).
• Have experience delivering Kubernetes or AWS EKS solutions.
• Have experience managing infrastructure‑as‑code, for example using Terraform or AWS CloudFormation.
• Have experience managing or mentoring more junior colleagues.
• Have some experience with CI/CD pipelines, and tools such as Jenkins.
• Have experience automating specific management and maintenance activities, to support BAU tasks in complex systems environments (e.g. new cloud account creation, bulk user management, environment housekeeping, monitoring and compliance).
• Have familiarity with micro‑service and container based deployment strategies, and a zero trust authorization model.
• Some experience in the migration of on‑prem solutions to AWS.
• Have experience with other cloud platforms such as Azure and GCP.
• 10% on target bonus (Depending on country based).
• 25 days annual leave (not including bank holidays), increasing with service.
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan.
• World‑class training and development opportunities.
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues.
• 2 weeks paid carer’s leave.
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages.
• Access to 100’s of retail discounts including the BT shop.

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber‑attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

The Cloud Engineering Specialist independently implements core infrastructure and security services in Amazon Web Services to deliver highly available and scalable services, automating time intensive processes whilst and meeting security and compliance objectives in all aspects of the secure cloud ecosystem.

1. Leads cloud system design activities and/or reviews system designs to assure that solutions will exhibit expected levels of performance, security, scalability, security, maintainability, appropriate reusability and reliability upon deployment.
2. Manages automation initiatives of cloud infrastructure provisioning and configuration management, self‑service, infrastructure‑as‑code services, auto‑scale initiatives, and DevOps deployment.
3. Communicates with key stakeholders to influence the adoption of cloud‑native systems and helps to inform stakeholders on how to use platform capabilities effectively through appropriate venue.
4. Delivers consultative advice through advanced technical knowledge on system architecture and recommend solutions in alignment with systems engineering best practices.
5. Leads the collaboration with quality assurance and technical writers to complete development cycle.
6. Leads the collaboration with business stakeholders and product owners to scope and de‑risk development activities in advance.
7. Executes complex data analyses to make decisions on where to invest and iterate on efficiency and cloud management tools.
8. Drives a risk‑aware culture, and ensures efficient and effective risk and compliance management practices by adhering to required standards and processes.
9. Ensures efficient functioning of data storage and processing functions in accordance with company security policies and best practices in cloud security.
10. Identifies, analyses, and resolves complex infrastructure vulnerabilities and application deployment issues independently.
11. Champions, continuously develops and shares with team knowledge on emerging trends and changes in cloud engineering best practices and industry standards.
12. Mentors other cloud engineers, helping to improve the team's abilities by acting as a technical resource.

Cloud Strategy

IT Service Delivery

Computer Networking

Operating Systems

Agile Methodologies

Cloud Operations

Decision Making

Growth Mindset

Looking in:
Leading inclusively and Safely
I inspire and build trust through self‑awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision‑making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future‑ready teams where all individuals can be at their best.

Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we’re also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture your potential and shape your future – whatever your background or experience.

In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors.

Although these roles are listed as full‑time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.