Account Lead

Cushman & Wakefield; Birmingham; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading global real estate services firm in Birmingham is seeking an experienced Account Director to oversee the management of a significant portfolio for a UK Government department. You will drive service delivery, manage client relationships, and lead a core team, leveraging over 10 years of property management experience. This full-time role requires leadership skills and a commitment to continuous improvement in a diverse environment.

Qualifications

• 10+ years of experience in property management and leadership roles.
• Strong communication skills to work with senior stakeholders.
• Ability to manage a large portfolio of properties efficiently.

Responsibilities

• Drive service delivery and ensure compliance and cost-effectiveness.
• Manage client relationships and align services with strategic goals.
• Lead the core portfolio management team and track performance.

Skills

Leadership

Client Focus

Financial Management

Property Management

Continuous Improvement

Education

RICS membership

Degree-level qualifications

Job description

Occupier Management, Global Occupier Services

Reports to GOS Executive Account Director

Birmingham

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 52,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $10.1 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.

Job Title

Account Director

Role Purpose

We are looking for an experienced Leader to drive the service delivery, deliver exceptional client results and lead the team.

Responsibilities & Expectations

• Own all aspects of the portfolio management for one of the UK’s largest Government Departments with a UK portfolio of c800 properties and a +£300m pa budget. Ensure service delivery is sharp, compliant, and cost-effective.
• Client Focus: Work with the client senior stakeholders, proactively identifying needs & bringing C&W experts to support future strategic planning & portfolio activity aligned to client goals.
• Leadership: Set vision and strategy for the account; manage and lead the core portfolio management team, partner with data and finance service team and the call‑off UK C&W skill lines including agency, building surveying and Landlord & Tenant.
• Performance: Track KPIs, report accurately, champion continuous improvement and innovation.
• Financials: Responsibility for the account P&L delivering revenue and margin targets including cross‑selling growth & growth targets.
• Expertise: Bring 10+ years’ experience, deep property management know‑how, and strong leadership. RICS membership and degree‑level qualifications preferred.
• Culture: Thrive in a diverse, inclusive environment. Cushman & Wakefield values every perspective and fosters growth for all.

Seniority Level

Director

Employment Type

Full‑time

Job Function

Sales and Business Development

INCO: “Cushman & Wakefield”