Retention Advisor

Mears Group; Basingstoke; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading accommodation services provider in Basingstoke is seeking a dedicated Retention Advisor for a 12-month fixed term role. The successful candidate will support customers through various stages of tenancy, manage housing stock, negotiate with landlords, and develop strong partnerships. Applicants should have experience in a customer service environment, knowledge of lettings legislation, and excellent communication skills. This role offers an annual salary up to £30,545 and various employee benefits.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Qualifications

• Experience working in a customer service environment.
• Background in housing, repairs, and maintenance.
• Ability to manage a busy workload with conflicting priorities.

Responsibilities

• Supporting customers through tenancy stages.
• Auditing and managing housing stock.
• Negotiating with landlords and clients.

Skills

Experience in similar duties

Negotiation skills

Customer service experience

Residential lettings experience

Understanding current lettings legislation

Communication skills

Decisive decision making

Job description

Retention Advisor page is loaded## Retention Advisorlocations: Basingstoketime type: Full timeposted on: Posted Todayjob requisition id: REQ0036311Annual salary: up to £30,545.00**Retention Advisor****Location: Basingstoke****Contract: Office based, 12-month fixed term contract, 37.5 hours per week, 8.30am-5pm Monday to Friday****Salary up to £30,545 per annum**We are looking for a dedicated Retention Advisor to support the delivery of the Government Key Worker Accommodation Contract, working across various stages of a property’s life cycle. This frontline service supporting customers through different stages of their tenancy by sourcing, assessing, and allocating suitable properties to meet contractual targets. Responsibilities include auditing and managing housing stock, reviewing applications, negotiating with landlords and clients, and maintaining accurate records with regular updates and escalations to the line manager. The position requires building strong relationships with property providers, partners, and contractors, ensuring effective service delivery through collaboration and audit checks, while supporting colleagues and contributing to ad hoc projects.**Role Criteria*** Experience in similar duties* Negotiation skills* Experience of working in a customer service environment* Experience of working in residential lettings property environment* A background in housing, repairs and maintenance, lettings or social housing* Experience of working independently* Understanding current lettings legislation including health and safety* Excellent communicator* Decisive decision maker* Ability to manage a busy workload with conflicting prioritise**Benefits we can offer you*** 25 days annual leave plus bank holidays* Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!* Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.* Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more* Family friendly policies**As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.****All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.****To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.**Apply below or to discuss your application further; contact:Beth Dunford ([e-mail])If you need any help with your application process, we are here to support you. We will be accessible every step of the way.At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.[](blob:https://mearsgroup.wd3.myworkdayjobs.com/db46afd7-7e65-48f6-a8a2-59ec13e06e97)0:00 / 2:45