Service Delivery jobs in United Kingdom
Head of Customer Care - Regional Service Leader
Holland & Barrett
Store Operations & Customer Experience Manager
Sainsbury's Supermarkets Ltd
Groupwork Volunteer (Staffordshire)
Victim Support
Medical Assistant- Woburn & Winchester
Beth Israel Lahey Health, Inc.
Fibre Installation Technician — Company Van Included
Circet Group
Discover more opportunities than anywhere else. Find more jobs nowDeputy Head Teacher - Marian Vian Primary School
Springwell Alternative Academy
Retail Sales Advisor — Customer Wins & Perks (Part-Time)
Halfords Group
Route Performance Lead: Drive punctual, data-driven rail
Avanti West Coast
Connect with headhunters to apply for similar jobsSenior Theatre Practitioner
Nuffield Health Brentwood
Full-Fibre Field Technician – Aberdeen
Circet Group
Tenant Services & Housing Operations Officer
Aberdeen City Council
Rehabilitation & Mobility Centre Admin – Wheelchair Services
North Cumbria Integrated Care
Operations Manager - Commercial Services
React Group
Finance Business Partnering Accountant (Hybrid)
Connected Local Government
Azure IT Operations Lead — Security, Infra & Delivery
Dubizzle Limited
Healthcare Stores & Inventory Administrator
AM Healthcare Group
Hotel Services Supervisor – Part Time (Facilities)
Transformationunitgm
Principal Teacher, Simpson Primary School, 499.46 - WEL09913
Ktpws
Automotive Workshop Controller: Lead Service Delivery
Cooks Motor Group
Senior Group Manager – Children's Social Care (Flexible Hours)
My Social Work News
Senior Child & Adolescent Psychotherapist - Part-Time Expert
Transformationunitgm
Facilities Contracting & Performance Lead
Haringey GP Federation
Experienced Social Worker (Child Protection Team)
Children’s Social Work Matters
Head of Customer Care - Regional Service Leader
Job summary
A prominent housebuilder in the UK is looking for a Head of Customer Care to lead and enhance their customer service operations. The successful candidate will manage a high-performing team and will be responsible for developing a customer-centric strategy, ensuring outstanding service delivery, and improving customer satisfaction scores. Strong leadership, communication skills, and a collaborative approach are essential for this pivotal role that impacts customer experience significantly.
Benefits
Qualifications
- Proven track record of leading customer care teams.
- Excellent clear and empathetic communication skills.
- Strong governance and cost control expertise.
- Deep understanding of customer service standards.
Responsibilities
- Lead the Customer Care function ensuring a customer-first culture.
- Manage performance against service level agreements (SLAs).
- Oversee customer complaints and ensure high satisfaction.
- Collaborate with internal functions to resolve issues effectively.
- Drive continuous improvement initiatives within the team.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.