Lead Live Gaming Manager – Reading

Peoplebank; Reading; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading gaming operator is seeking a Gaming Manager in Reading, UK, to lead a team and optimize service delivery in compliance with gaming regulations. The role requires a strong leader passionate about providing exceptional customer experiences and enhancing team performance. Responsibilities also include managing the casino operations and complaints effectively, ensuring a flexible approach in a 24/7 environment. A competitive salary and extensive benefits package are offered.

Benefits

Private GP helpline

Discount portal

Life assurance

Employee assistance programme

Discounted gym membership

Mental health support

Qualifications

• Experience in a managerial capacity within a casino environment.
• Strong understanding of the Gambling Act 2005 and compliance protocols.
• Ability to manage a diverse team and enhance team performance.

Responsibilities

• Achieve gaming contribution targets by optimizing service delivery.
• Lead and motivate Live Table Gaming team members.
• Ensure compliance with gambling regulations and company policies.
• Oversee casino operations and manage performance during shifts.
• Handle complaints with empathy and resolution focus.

Skills

Customer service excellence

Leadership skills

Problem-solving skills

Compliance knowledge

Communication skills

Job description

A leading gaming operator is seeking a Gaming Manager in Reading, UK, to lead a team and optimize service delivery in compliance with gaming regulations. The role requires a strong leader passionate about providing exceptional customer experiences and enhancing team performance. Responsibilities also include managing the casino operations and complaints effectively, ensuring a flexible approach in a 24/7 environment. A competitive salary and extensive benefits package are offered.