Tenant Services & Housing Operations Officer

Aberdeen City Council; Aberdeen City; On-site; GBP 30,000; Full time

Job summary

A local government authority in Scotland is seeking a Housing Property Officer to enhance housing operations and service delivery. The role involves supporting efficient lease processes and assisting tenants to sustain their tenancies. Candidates should demonstrate strong public service abilities, effective communication, and organisational skills. This permanent, full-time position offers opportunities for flexible working, and the Council is committed to helping those with disabilities.

Benefits

Flexible working options

Disability Confident Employer

Qualifications

• Proven ability to deliver public services to required standards.
• Proven ability to work autonomously and using own initiative.
• Proven ability to organise and prioritise workload effectively.
• Proven ability of dealing with the public in difficult, confrontational and sensitive situations.
• Proven ability to communicate effectively in both oral and written forms with a wide range of audience.

Responsibilities

• Support housing operations within Aberdeen City Council.
• Provide efficient lease signing, termination, and void processes.
• Work with tenants to sustain their tenancies.

Skills

Public service delivery

Autonomous working

Organisational skills

Conflict resolution

Deadline orientation

Effective communication

Record keeping

Microsoft Office proficiency

Education

Standard Grade or Equivalent

Job description

A local government authority in Scotland is seeking a Housing Property Officer to enhance housing operations and service delivery. The role involves supporting efficient lease processes and assisting tenants to sustain their tenancies. Candidates should demonstrate strong public service abilities, effective communication, and organisational skills. This permanent, full-time position offers opportunities for flexible working, and the Council is committed to helping those with disabilities.