Operations Manager - Commercial Services

React Group; Maldon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing commercial drainage and plumbing company is seeking an experienced Operations Manager to lead a team of Field Engineers across London and the South East. This pivotal role includes managing client relationships, overseeing daily operations, and coordinating with supply chain partners. The ideal candidate will have a strong background in operational management within relevant sectors. The company values communication, problem-solving, and effective leadership skills in its search for the right candidate.

Benefits

Holiday benefits

Pension benefits

Great team environment

Qualifications

• Strong background in operational management.
• Proven experience in a field-based service environment.
• Exceptional communication skills.

Responsibilities

• Lead and manage the field engineer team.
• Act as the senior escalation point for challenges.
• Maintain and build strong client relationships.
• Assist with management duties and reporting.
• Oversee daily scheduling and resource allocation.
• Coordinate with a multi-tiered supply chain.

Skills

Leadership

Communication

Problem-Solving

Customer Relationship Management

Operations Management

Job description

Areas covered:

London and theSouth East

We’relooking for an experiencedOperations Managerto take on a pivotal leadership role withinour growingcommercial drainage and plumbingcompany - 24hr Aquaflow Services.

We’re seeking a motivated, client-focused specialist to lead and manage our skilled team of Field Engineersacross London and theSouth East. This is a critical management position that will allow you to take full ownership of field operations and you’ll be working closely with our Operations Director.

What you’ll be doing

• Leading: directly managing, mentoring and supporting our field engineer team.
• Problem-Solving: be the senior escalation point for any customer or staff challenges.
• Managing clients: maintain and build strong relationships by ensuring excellent service delivery and swift resolution concerns.
• Managing teams: assist the Operational Director with management duties and reporting.
• Operational duties: oversee daily scheduling, resource allocation and performance monitoring (KPIs) to ensure maximum efficiency and commercial success.
• Supply chain management: navigate and coordinate effectively with a multi-tiered supply chain.

About you

We need a candidate with a strong background in operational management within a relevant sector, as well as:

• Proven leadership in a field-based service environment in commercial drainage, plumbing, facilities management (FM), M&E, or support services.
• Exceptional communication, diplomacy and resilience under pressure.
• Be within a commutable distance to our primary office in Maldon, Essex.

What’s on offer

As well as the usual holiday and pension benefits – and working with a great bunch of people – we offer: