Representative jobs in United Kingdom

Job summary

A financial services organization in Epsom is hiring a Customer Service Representative to manage inquiries regarding Mortgage and Savings Accounts. The role requires exceptional communication skills, a detail-oriented approach, and the ability to juggle multiple tasks. You will provide critical customer support, handle administrative responsibilities, and assist with various processes essential to our operations. Experience in a fast-paced customer service environment is desirable. This position offers a chance to grow within a dynamic team.

Responsibilities

• Maintain up-to-date knowledge of all products and services offered.
• Respond promptly to inquiries from mortgage and savings customers.
• Explain products and services without offering advice.
• Handle administration duties for Mortgage Accounts procedures.
• Perform cashiering functions at Head Office.
• Manage administrative amendments relating to customer details.
• Assist with the ISA transfer process and registrations.
• Support other departments as required, including Loans Underwriting.
• Carry out daily checks and reports.
• Attend internal or external meetings as needed.