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Location: Birmingham, West Midlands, GB, B1

Contract Type: Full Time

Job Advertisement:

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Contract: Full Time, Permanent
Location: Homebased in Central England with semi frequent travel to sites across Central
Working Hours: 37.5 hours per week (8:00–16:30)
Salary: £27,000–£30,000 per year

Are you ready to take on a role where your attention to detail, analytical mindset and commitment to quality directly support the UK’s Defence infrastructure? Do you enjoy working with data, collaborating with teams, and presenting insights that drive real operational improvement? VIVO are looking for a Contract Quality Representative to be based in Central England.

As a Contract Quality Representative (CQR), you will play a central role in supporting the delivery of a robust Quality Plan and Assurance Programme across the Built Estate contract. You'll work closely with the Contract Quality Manager and the wider team to ensure that inspections, reporting and performance monitoring are delivered to a consistently high standard.

This role is home-based with a preference for candidates located in Central England. You will be required to travel a couple of times a month to support audits, site inspections or security-related activity. You will also collaborate with colleagues across Central and Southwest England, including the Contract Quality Manager and the CQR team, and will frequently interact with colleagues at all levels of the organisation.

As the only CQR within the team, you’ll enjoy a high level of ownership and responsibility, with ongoing support for your professional development.

You will take responsibility for preparing, reviewing and issuing monthly inspection data and assurance documentation. You will produce well-structured, accurate reports and presentations, primarily in PowerPoint, which you will present to senior VIVO management and Defence Infrastructure Organisation (DIO) stakeholders.

You will review completed inspections to ensure accuracy, identify trends and provide feedback to operational teams. You will support the ongoing development of the Contract Quality Plan, contribute to the annual Assurance Programme, and ensure records and data are consistently maintained across OneDrive, CAFM and other systems.

Meetings will form a key part of your role, involving regular collaboration with teams across multiple regions. You will support VIVO and DIO assurance meetings, provide guidance to staff, deliver training via MS Teams, and act as a confident voice for quality and compliance across the contract.

You will need strong report‑writing abilities and confidence in presenting your findings to senior stakeholders. A good understanding of Microsoft Office is essential, particularly in Excel, including V‑lookups, pivot tables and data interpretation. You should also be proficient in developing visually clear presentations using PowerPoint.

Willingness to learn and develop is key. Experience as a CQR or in a quality or assurance environment is highly desirable but not essential if you bring the right attitude and analytical capability. Experience working with DIO or within the Defence sector is advantageous.

Above all, you must be comfortable working both independently and collaboratively, able to build strong relationships at all levels, and confident in representing quality matters across the business.

You must be able to obtain BPSS clearance as a minimum, with the ability and willingness to achieve SC Clearance as required.

You will play an essential part in upholding quality standards that support critical Defence infrastructure. You will work closely with a supportive team, develop professionally in a highly respected environment, and gain exposure to senior stakeholders across both VIVO and the DIO.

This role offers autonomy, meaningful responsibilities and the opportunity to contribute directly to the improvement of operational standards across a high‑profile national contract.

If you're ready to learn, develop and make a genuine impact within an organisation delivering vital Defence services, we’d be delighted to hear from you. Apply today and take the next step in your quality career.

• Up to 6% contributory pension scheme
• 25 Days annual leave plus bank holidays
• Volunteer leave
• Established reward and recognition scheme
• One paid professional subscription
• Life Assurance Policy
• Employee discount and reward schemes
• Interesting, varied, and enjoyable work
• A company that recognises your contribution
• Training opportunities and qualifications within a supportive environment to ensure career progression

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.