Operations Office Manager

NVSWeb; Stoke-on-Trent; On-site; GBP 30,000 - 40,000; Full time

Job summary

A logistics and operations company in Stoke-on-Trent is seeking a dedicated Operations Administrator to manage day-to-day administrative tasks, including overseeing invoicing and office consumables. The ideal candidate will have strong organizational skills, excellent communication abilities, and prior experience in an administrative role within a logistics environment. The position requires proficiency in Microsoft Office, particularly Excel, and leadership qualities for team supervision. Competitive salary and a supportive work culture are offered.

Qualifications

• Experience in office management or senior administrative role within a logistics or operations environment.
• Understanding of compliance requirements within a regulated industry.

Responsibilities

• Manage day-to-day administrative functions within the Operations department.
• Oversee the creation and submission of monthly Ops income invoices.
• Foster a collaborative working environment within the office team.

Skills

Strong organisational and time management skills

Excellent communication and interpersonal skills

High attention to detail

Proficient in Microsoft Office Suite

Leadership qualities

Ability to work under pressure

Tools

Microsoft Excel

ERP/WMS systems

Job description

To manage and oversee the day‑to‑day administrative functions within the Operations department, ensuring accurate and timely completion of all administrative tasks, including monthly invoicing, consumables and uniform management, and supporting the DTC & 3PL operations through effective leadership of the Office Supervisor and admin team.

• Responsible for the creation, validation, and submission of monthly Ops income invoices, in line with agreed deadlines.
• Ensure all administrative processes for DTC and 3PL operations are completed accurately and efficiently.
• Maintain accurate records and documentation for audits and compliance purposes.
• Oversee the Office Supervisor and Admin Team, providing guidance, support, and performance management.
• Allocate tasks and monitor workload to ensure operational efficiency and adherence to SLAs.
• Foster a positive and collaborative working environment within the office team.

Operational Support

• Liaise with the Fulfilment Services Manager and operational teams to ensure smooth coordination of administrative tasks.
• Support daily DTC and 3PL admin activities, including order processing, data entry, and reporting.
• Assist with contract administration and customer KPI reporting as required.
• Able to be stand‑in for the Fulfilment Services Manager ensuring performance and quality are maintained.
• Manage stock levels of office consumables and staff uniforms, ensuring timely replenishment and cost control.
• Maintain accurate inventory records and liaise with suppliers for procurement.

Compliance & Standards

• Ensure all administrative processes comply with company SOPs and relevant regulatory guidelines (GDP, MHRA, VMD).
• Promote good housekeeping and operational standards within the office environment.

Personal attributes: Qualifications, experience, skills, knowledge and competencies required to fulfil the role

• Strong organisational and time management skills with the ability to prioritise tasks effectively.
• Excellent communication and interpersonal skills for managing teams and liaising with stakeholders.
• High attention to detail and accuracy in data handling and invoicing.
• Proficient in Microsoft Office Suite, particularly Excel.
• Ability to work under pressure and meet strict deadlines.
• Leadership qualities with experience in team supervision or management.
• Previous experience in office management or senior administrative role within a logistics or operations environment.
• Knowledge of invoicing processes and ERP/WMS systems desirable.
• Understanding of compliance requirements within a regulated industry (GDP advantageous).

Applicants should be aware that in line our Drugs and Alcohol policy we reserve the right to conduct random drug and alcohol tests.

NVS Group is committed to equality of opportunity and this underpins our employment and recruitment procedures. We use objective, job‑related criteria when making appointment decisions and our selection criteria is based on skills, experience, qualifications, and an ability to do the job.

Due to the large number of applications, we receive, we regret that we will not contact candidates that have not been selected for interview. If you have not heard from us within 2 weeks, you should assume that you have not been successful on this occasion.

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