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Apple IT Technician Level 2 — macOS Expert in Hybrid IT
Job summary
A strategic communications consultancy in London is seeking an experienced IT Technician Level 2 to provide second-level support, primarily for macOS and Apple devices. You'll resolve complex user issues and coach Level 1 technicians, ensuring high-quality IT service delivery in a mixed OS environment. The ideal candidate has at least 2 years of Service Desk experience, with deep expertise in macOS. Competitive benefits include generous holidays and private medical insurance.
Benefits
Qualifications
- 2+ years in a Service Desk or Help Desk role with hands-on macOS support.
- Understanding of ITIL practices or experience in ITIL-aligned environments.
- Strong troubleshooting skills across Windows and macOS.
Responsibilities
- Provide second-level support for macOS and Apple-related tickets.
- Validate ticket urgency and keep users updated.
- Recommend process improvements for Apple support.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.