Apple IT Technician Level 2 — macOS Expert in Hybrid IT

Applied Intuition Inc.; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A strategic communications consultancy in London is seeking an experienced IT Technician Level 2 to provide second-level support, primarily for macOS and Apple devices. You'll resolve complex user issues and coach Level 1 technicians, ensuring high-quality IT service delivery in a mixed OS environment. The ideal candidate has at least 2 years of Service Desk experience, with deep expertise in macOS. Competitive benefits include generous holidays and private medical insurance.

Benefits

25 days’ holiday plus Bank Holidays

Enhanced employer pension contribution

Private Medical insurance

Income Protection insurance

Annual wellness benefit of £150

Qualifications

• 2+ years in a Service Desk or Help Desk role with hands-on macOS support.
• Understanding of ITIL practices or experience in ITIL-aligned environments.
• Strong troubleshooting skills across Windows and macOS.

Responsibilities

• Provide second-level support for macOS and Apple-related tickets.
• Validate ticket urgency and keep users updated.
• Recommend process improvements for Apple support.

Skills

macOS support

troubleshooting

customer focus

time management

Education

ITIL certification (optional)

Tools

FreshService

Intune

Azure AD

Jamf

Job description

A strategic communications consultancy in London is seeking an experienced IT Technician Level 2 to provide second-level support, primarily for macOS and Apple devices. You'll resolve complex user issues and coach Level 1 technicians, ensuring high-quality IT service delivery in a mixed OS environment. The ideal candidate has at least 2 years of Service Desk experience, with deep expertise in macOS. Competitive benefits include generous holidays and private medical insurance.