Senior Service Desk Engineer - Elite IT Support & SLA Focus

Zenzero Solutions Ltd; East Midlands; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading IT service provider is seeking a Senior Service Desk Engineer to deliver exceptional customer support. You will handle various service desk tickets and maintain high standards of communication, ensuring adherence to performance targets. The ideal candidate will have relevant technical certifications, strong communication skills, and the ability to build effective relationships within the team. This role is crucial for maintaining quality support across services, contributing positively to customer experiences.

Qualifications

• Demonstrate technical capability via assessment or certifications.
• Communicate professionally with customers.
• Build strong working relationships within the team.

Responsibilities

• Answer phone calls from end-users to resolve issues.
• Work on tickets logged through various channels.
• Accurately record work and time.

Skills

Technical capability

Interpersonal skills

Communication skills

Fluent in English

Education

Foundation level Microsoft certification

Recognised vendor certification

Job description

A leading IT service provider is seeking a Senior Service Desk Engineer to deliver exceptional customer support. You will handle various service desk tickets and maintain high standards of communication, ensuring adherence to performance targets. The ideal candidate will have relevant technical certifications, strong communication skills, and the ability to build effective relationships within the team. This role is crucial for maintaining quality support across services, contributing positively to customer experiences.