Quality Control jobs in United Kingdom

Monday to Friday with some evenings and weekends depending on workloads

Overview

We’re looking for a proactive Field Operations Manager to provide visible leadership and operational oversight across our Fire, Water, and Strip-Out teams. This is a field/office-based role (2–3 days per week in the field) that combines hands‑on technical support with project management, compliance auditing, and people development.

You’ll ensure every claim is treated like a project, safe, efficient, compliant, and right the first time. From auditing live jobs and enforcing health & safety, to mentoring Supervisors and driving surge planning, you’ll be a key leader in shaping consistent, high‑quality operations.

This is a highly visible role where leadership, accountability, and professionalism are vital. You’ll protect insurer trust, support policyholders, and uphold DisasterCare East Midland’s values.

Responsibilities

• Technical & Field Leadership – providing on‑site leadership, audits, and live decision‑making.
• Operational Management – planning resources, managing surge/on‑call cover, and holding Supervisors accountable.
• Training & Development – mentoring Supervisors and delivering training/coaching to Technicians.
• Continuous Improvement – identifying workflow improvements and driving innovation across teams.
• Health, Safety & Compliance – ensuring compliance with RAMS, COSHH, PPE, and promoting a proactive safety culture.
• Customer & Insurer Relations – supporting Supervisors with escalations and attending key claims with insurers rota.

Qualifications

• Full UK Driving Licence (essential).
• NEBOSH General Certificate or IOSH Managing Safely (essential).
• Leadership or supervisory training (desirable).

Benefits You’ll Receive

• Free Onsite Gym
• Employee Assistance Programme (EAP) – 24/7 confidential support
• Annual Pay Review
• Bright Exchange Discounts – savings at hundreds of UK shops, restaurants, gyms, and cinemas
• Free Eye Tests
• Access to E‑Learning and Skills Development
• Ongoing Professional Training Opportunities (Clear Plan)
• Regular Team Events and Social Activities

If you need any adjustment or support when applying for this position, please email HR@disastercare.co.uk

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Management and Manufacturing

Industries

• Insurance

Alfreton, England, United Kingdom