Communications & Engagement Manager

TalkTalk Telecom Group PLC; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading telecommunications provider is seeking a Communications Manager to connect colleagues, media, and stakeholders. Responsibilities include managing external communications, developing colleague communications, and supporting crisis communications. Candidates must have strong writing and storytelling abilities, be proficient in digital communication tools, and have experience in a collaborative environment.

Qualifications

• Strong understanding of colleague communications and media relations.
• Proven experience in supporting communications campaigns.
• Experience in a fast-paced, cross-functional environment.

Responsibilities

• Manage day-to-day external communications.
• Develop engaging colleague communications.
• Support crisis communications and urgent updates.

Skills

Excellent writing and editing

Storytelling abilities

Confident communication

Digital communication tools proficiency

Collaborative team player

Job description

**Role Purpose**As Communications Manager, you will play a central role in connecting colleagues, media and external stakeholders—ensuring our messages are clear, timely, and aligned with TalkTalk’s brand and strategic direction. You will support media relations, drive engaging colleague communications, and help build our reputation with stakeholders as we transition from a traditional telco to a dynamic techco. **Main Responsibilities**Work across the Communications & Stakeholder Engagement team to deliver consistent storytelling and support with stakeholder outreach and information requests.Manage day-to-day external communications, including responding to media enquiries and preparing press materials, and proactively identifying and delivering media opportunities that highlight TalkTalk’s transformation and agile future.Develop and deliver engaging colleague communications across multiple channels, including email, intranet, and social media. Monitor and report on the effectiveness of communications, using insights to drive continuous improvement. Support crisis communications and urgent updates, protecting the company’s reputation and keeping colleagues informed.Stay up to date with industry trends and best practices in media relations, internal communications, and stakeholder engagement.**Knowledge**Strong understanding of colleague communications, media relations and regulatory engagementUnderstanding of importance of aligned communications and its impact on commercial goals **Skills**Excellent writing, editing, and storytelling abilities. Confident communicator with the ability to engage colleagues, journalists, and community partners. Proficient with digital communication tools and platforms. Collaborative team player with a positive, proactive approach. **Experience**supporting communications campaigns and content creation (internal and external). Proven experience Experience working in a fast-paced, cross-functional environment.